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Old June 27th, 2016, 08:10 PM
Teaganvickers Teaganvickers is offline
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Default Carnival ruined my honeymoon!

My husband and I decided to take a 3 day cruise on the Carnival Fantasy to Nassau, Bahamas for our honeymoon. This was both of our first cruises, and it will be our last. The first day on the ship was decent, except there was no room in the pool to not touch a strangers belly or get hit in the head with a football, and they closed down the pools, hot tubs, and every other non-drinking activity on the boat by midnight. My husband and I planned on not drinking too much on the cruise, because we're not huge drinkers and so we could fully enjoy and remember our honeymoon...we were not aware that basically after 11:30, it's just a huge booze cruise with horrible customer service.

When we got back to the boat after port time, we decided to go spend some time in the casino...a first for me, and a chance for my husband to teach me something new. We walked in with 700 dollars we were willing to spend on games, tips, and drinks, but walked out after 100 dollars and 30 minutes. The poker dealer was so rude to me about not knowing the rules of the table, she did not smile once, or even try to make it enjoyable. She made the experience so irritating to me we got up and left. We went to the casino supervisor and he insisted on free drinks, and seemed concerned, but we were upset and just wanted to go back to our room.

The last day of our cruise was the most horrible experience, so bad that we spent the majority of the day in our room ordering room service because every time we went to a bar or restaurant, we became irate with the disgusting customer service that we had already paid MANDATORY gratuity on. Maybe if Carnival made their employees WORK for tips, they wouldn't walk around with their noses in the air, ignoring or being rude to the people that pay money for good service. We couldn't even get good room service, our chips were stale, the shrimp was chewy and way overcooked, our celery was brown and obviously unwashed, and the fries were burnt.

We went to the guest services counter at 3pm to complain to a higher person than a department supervisor, being that it was our second complaint while on board, and the woman at the desk told us they were in a meeting, and would come to our room at 6. We waited until 7:30, which was when some EXPIRED honeymoon coupons were slid under our door, on the last night of our three day cruise...which was when I had enough. I called guest services and told them to send someone up immediately, considering it was already an HOUR AND A HALF after we were supposed to have someone there. When I hung up with guest services, my husband called the room steward and asked to have his supervisor come to our room. This took about 2 minutes. We explained our frustrations to him (STILL not someone from guest services), and he went to get the guest services manager and another employee. They came back within minutes, which added to our frustration after waiting a total of about FIVE HOURS after initially trying to complain at the guest services counter. We told them all we wanted was to get off of their boat as soon as possible...its pretty sad when you can't wait to leave your honeymoon...which the guest services supervisor agreed with me about as I sat on our bed crying. So they gave us 8am disembarkation passes to leave early the next morning.

My husband and I are heavily tattooed(head, face,etc.), as he used to be a tattoo artist. We felt that the staff COMPLETELY discriminated against us the entire time for our appearance, and the fact that we weren't there to get wasted the whole trip. It was obvious they were not interested in giving us the customer service or experience we deserved and ALREADY PAID FOR..but more so kissing the feet of the 60+ crowd, high rollers, and drunks for their additional cash tips. Carnival cruise lines ruined our one shot at a perfect honeymoon. This was supposed to be an experience we look back at fondly, and tell our children about. But the only story we have is this one, and we will have nothing positive to say about Carnival to ANYONE that asks about our honeymoon. The only good part of our trip was getting off the boat in Nassau.

Last edited by Mike M; September 5th, 2016 at 09:47 AM.
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Old June 28th, 2016, 12:30 AM
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Obviously, it's disappointing to hear about your experience, but given the ship and itinerary you chose, it's not really surprising. Shorter weekend cruises, especially on Carnival, are on smaller older ships that are nothing more than a 'booze cruise', while the ship does not offer alot of good amenities or necessarily good ports. And because the crew is so use to these type of 'party' people on the weekends, they don't necessarily handle problems very well. Personally, I would never recommend something like this for anyone wanting a nice honeymoon cruise.

So, with that said, first of all, I can only venture to say that since you've never posted on this forum before that the only reason why you joined now was to vent about your cruise. Had you come here before booking your cruise and asked questions, you probably would have saved yourself alot of problems, because there are many people here that could have provided some wonderful information to help you make your honeymoon cruise very special.

Second, this is the main reason why I always tell people to book through a Cruise Specialist. They can help you find the best cruise for you based on your requirements, lifestyle, and budget. It's important, especially when booking your first cruise or booking an important cruise, such as a honeymoon, to find a cruise that you'll love.

I've heard from many people about these same problems that you experienced on cruises like this and the bad thing is, in my opinion, they really aren't for a first-time cruiser because they will usually come away with a bad experience and it makes them fell like they never want to do another cruise.

And that's a shame, because the bottom line is, there are alot of wonderful cruises out there. It's just too bad you selected one that was not really comparable to what you wanted or expected, so it ended up in an experience that was opposite of what you wanted.

Pete
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Old June 28th, 2016, 11:44 AM
aspengal aspengal is offline
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With a couple of hours of investigation you would have found out this is CCLs oldest ship used for shortie booze cruises. 817 Fanatasy reviews on another forum. Most of them negative. Next time look at the various cruise books too. Fodors, Frommers, Lonely Planet and Berlitz all excellent. At your library and on line. You will have a much better experience on a 7Ner on a newer ship too.That $700 would have gotten you on one.
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Last edited by storybookcruises.com; June 28th, 2016 at 06:33 PM.
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Old June 28th, 2016, 12:38 PM
seadog2 seadog2 is offline
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Agreeing with everything that has previously been said, I would suggest that you not give up on cruising altogether. Cruising is a wonderful way to do vacations. By all means do the research. Go into different websites and look around. Yes, Berlitz is excellent. Second as Pete stated get a good cruise specialist (travel agent) with experience. Carnival cruises are known for more of a party atmosphere. Find one that fits your needs. Indeed try longer cruises. 7 nights and longer. That way you get the feel of cruising. Hope to see you onboard again real soon.
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Old June 29th, 2016, 01:55 PM
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Most other cruise lines roll the sidewalks up earlier than Carnival, so good luck finding much after 11:30 on those. What were you expecting at that time of night?

By poker, I assume you mean one of the Poker Pro tables, and why in the world would you play something if you didn't know the rules? I'm a little surprised you could even find seats at the table. Even skeptical. I see more than one tell.

Not sure what you were expecting, but I'll be the contrarian and say cruising isn't for everyone.

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Old June 29th, 2016, 10:07 PM
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I'm very sorry to hear about your bad experience, and that your expectations were not met. I have to echo thoughts mentioned in previous posts...short cruises on older ships, do become Booze cruises. Younger passengers, short money, and having fun drinking. Without knowing exactly how you booked, I'm thinking you booked directly with Carnival, as a trained cruise specialist would have immediately steered you to a better option......
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Old September 5th, 2016, 09:31 AM
TeeGreen TeeGreen is offline
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I am sorry you had a rotten time on your honeymoon. We had a wonderful time on carnival and the staff was professional and exceptional. We were not big drinkers at the casino and they treated us with plenty of smiles. All I can say is we had a BALL on carnival cruise and I plan on going again this year. I hope you will give them another chance. By the way I am not affiliated with carnival in any way. Just one of their customers like yourself. Good luck to you in the future and congratulations on your marriage.
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Old September 5th, 2016, 09:57 AM
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I am sorry you had a bad cruise. I don't mean to sound like a broken record but the three day cruise on an older Carnival ship is not the best choice for a honeymoon. It should not be that way but that's how it is.

Some pre-cruise planning and questions on this and other message boards may have helped. I know that cost is a factor when you are newly married and the low price of a three day cruise is enticing but, in many ways, you get what you pay for.

I have nieces who have a lot of body art and they are the most intelligent, sweet and caring people you could meet. The bad, and sad part is that they are prejudged because of their visible body art. I can say that "may" have been a problem but the crew has probably see a lot of art and many of them have tattoos and full body art. If you aren't heavy drinkers they will go for the people paying the most money before they get to the people who are casual drinkers.

I do agree that if you sit down at a poker table, on a cruise ship, you should know what you're doing. The players and the dealers want to keep the game moving but I know that I love it when a novice player sits down. I love to take their money but I'm really nice about it. Next time sit down at a Blackjack table. The players and the dealers are far more patient. Unless it's a high minimum table. Then the players are not as tolerant of new people who don't play, at least, by the book.

Once again, I am so sorry this was a bad honeymoon but I strongly urge you to celebrate your first anniversary on a seven day cruise on one of Carnival's newer ships. I think you will truly enjoy it.

Take care,
Mike
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Last edited by Mike M; September 5th, 2016 at 04:49 PM.
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Old September 5th, 2016, 01:17 PM
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Well said, Mike.

Unfortunately, it appears that, as usual, the original poster just came onto the forum to complain and then disappeared.

But hopefully, the information provided will be helpful to those considering a similar type of cruise.

As you said, you get what you pay for. So, research is the most important part of planning such a vacation, because I agree that doing a 3-day cruise on a small old ship in the Carnival fleet is definitely not my idea of a good way to spend a honeymoon. I understand some people have limited resources, but you don't have to spend alot more to get alot better.

And I agree that it's too bad the original poster didn't come on here to learn before making mistakes, but only chose to complain about many things that appear to be caused by their own doing.

Pete
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Old September 5th, 2016, 04:51 PM
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If you compare a three or four day cruise to a seven day cruise, you will very often find that the price per day is lower on the seven day cruise.

Yes: Sometimes people need to vent their frustrations and often they are nothing but a trivial rant but I do believe in this case the OP had some legitimate complaints.

This type of thread can be a great tool for lurkers who are looking for information about cruising. There are far more lurkers (lookers) than posters. It can be very intimidating for a lot people to post when they see how others with questions, us long time cruisers have seen many times, are treated.

I have never done a three day cruise but I have done two four day cruises and they are far more "party" oriented than your standard seven day cruise. I also had an issue where the gluten free bread was mislabeled at the buffet and the staff acted like it was no big thing. I demanded to see the hotel director the next day. I was too sick to see him that day. The Hotel Director never showed until I went directly to Guest Services and had them call him. I explained the issue and after that I had the Food and Beverage Director call me, the Head Maitre 'D and Cruise Director. All I wanted was that I had no charges for my visit to the Medical Center and no charges for the medications, nausea shot and the electrolyte supplements. All of that was taken care of and no charges incurred. I could have demanded 1/4 of my fare refunded, a free cruise, $200 OBC or something else but I just wanted them to pay attention to how things were labeled and no charges for my medical.

I have also seen the prejudice directed at people with body art (tatoos). My nieces have been treated very badly by people who will come up and rant at that them because they have body art. There is a stereotype associated with it and some people can't get beyond it and get to know the person behind the tattoos.

Take care,
Mike
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Last edited by Mike M; September 5th, 2016 at 05:08 PM.
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Old September 6th, 2016, 01:16 PM
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About 10 years ago when we were living in Florida, Carnival Players Club offered me a free 3 days cruise (Fri PM to Mon AM) out of Miami to Nassau with an overnight stop in Nassau. My wife was in Virginia at our daughter's wedding shower so I decided to take advantage and go. Wow, that was my 1st and last 3 day cruise. Folks came aboard feeling good, stayed in a party stupor for the whole cruise and rolled down the gangplank Monday morning. It was to say the least a real party cruise. Now don't get me wrong. I like to party with the best and the cruise was free. However, when I pay for a cruise I want to get the best bang for the buck and at least a 7 day cruise. As you all have said. If you are a first time cruiser do your
homework and research what type of cruise you are booking. It was fun to watch all the party goers on the cruise though.
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