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Crewmembers If you work on a ship or have in the past

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Old October 13th, 2015, 01:17 AM
Tyche Tyche is offline
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Default Positions that aren't customer service intensive?

Hey all! I've been lurking here for a bit, and talking to a friend online that used to work on a cruise since it is something I have wanted to try for a while. I have one concern though that I can't seem to find a straight answer on. Part of the reason is that I am not really clear on the spectrum of positions that need filling on a typical cruise ship.

Most of my work experience is in the hotel industy, staffing the front desk and later on managing the front office. I often got good feedback from the customers and enjoyed helping when I could. But one thing I discovered about myself in that time is that working with a constant flow of people can REALLY drain me. I just feel used up and depleted by the end of the day and having weekends to recuperate was a necessity.

While I know there are some more intensively customer oriented jobs I could do, I am really not sure how I would handle something like an info desk position in the long term without weekends or even a day off. This has led me to wonder if there are other positions that aren't quite as demanding in this regard?

I have read about the long hours and low pay of housekeeping and kitchen staff and that seems like a no go for me since pay is one of the main reasons I want to go (student loans, bleh), with the experience being a close second. Are there any other support jobs that pay decent and have reasonable hours, or is it only the more direct customer service jobs that get those perks?

Thanks!
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Old October 13th, 2015, 02:15 AM
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hellcine hellcine is offline
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the only 2 positions that are not guest related is laundry and kitchen laundry. pay is even lower, so it seems cruise industry is not for you.

All other positions, with no exceptions are heavy to constant guest contact. Thats what hospitality does. Guest service orientent. The difference is that cruises are non stop.
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Old October 13th, 2015, 03:04 AM
Tyche Tyche is offline
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I suppose I may have worded my question somewhat poorly. Sorry about that. It isn't that I am trying to avoid guests, but moreso wondering if there are positions where you aren't constantly answering questions and having to solve people's problems. That is really what front desk work is in a hotel, and that is what was so exhausting for me. It could also be really rewarding and I had some very interesting conversations with guests, so it is just the intensity I wonder about. But I suppose there are no technical jobs? Like running audio mixers for perfomances for example? Or even doing something like delivering room service?

Last edited by Tyche; October 13th, 2015 at 03:33 AM.
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Old October 13th, 2015, 05:15 AM
taoist taoist is offline
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Hi,

Cruise ships dont stop operating, they operate every day, year round, year after year. It wouldnt be possible to operate the ship if everyone had days off, who would be doing the work to keep the ship and hotel operation going?

As Hellcine said pretty much all hotel side jobs have a lot of customer interaction. Positions like IT officer will be more office based, but then they still have to attend gues cabins to resolve issues with in room entertainment systems, deal with internet cafe problem and also fix pos systems in many different guest areas. Invariably you end up dealing with a lot of guest issues as guest just look for a person in uniform.

The areas with the least guest exposure are more on the marine side, ie ship operation. Engineers rarely have have any guest interaction other than attending the occasional guest event. There is the broadcast team who are mainly managing the broadcast systems, but they too will be out and about from time to time. Inventory manager, managing stocks, not much guest interaction. there are lots of random positions, like guy who mans the room service phones, carpenter, casino tech. These have less interaction but some positions are not that well paid.
All positions have long hours and work every day.

Whether the pay is worth it for you depends on the country you are from?
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Old October 13th, 2015, 11:30 AM
Tyche Tyche is offline
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Thank you all for the replies, you have definitely given me some food for thought. IT is a position I might enjoy, along with the process type jobs. If I could ask a follow up question, do the ship operations positions use the same hiring process? For some reason I was under the impression that it was a completely separate deal. My degree is in applied mathematics, and before working at a hotel I was an aircraft maintenance tech, so there are likely some jobs in that area I would enjoy.
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Old October 13th, 2015, 01:45 PM
taoist taoist is offline
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Quote:
Originally Posted by Tyche View Post
Thank you all for the replies, you have definitely given me some food for thought. IT is a position I might enjoy, along with the process type jobs. If I could ask a follow up question, do the ship operations positions use the same hiring process? For some reason I was under the impression that it was a completely separate deal. My degree is in applied mathematics, and before working at a hotel I was an aircraft maintenance tech, so there are likely some jobs in that area I would enjoy.
I would apply directly via the cruise line websites rather than via any agencies. However for some positions cruise lines do refer you to an agency, in which case they will list the agent. Start with the cruise line sites and go from there.
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Old October 13th, 2015, 06:59 PM
Tyche Tyche is offline
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Thanks again for the advice. In talking things over with my friend he suggested perhaps an administrative position or the crew office as good fits for me. Just wanted to throw that out there and get a second (or third, or fourth...haha) opinion on the matter.
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Old October 14th, 2015, 05:02 AM
taoist taoist is offline
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wouldnt do crew office, you will simply replace dealing with loads of passengers with dealing with loads of crew. Its non stop customer service really, except its crew instead of pax.
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