Old October 26th, 2014, 05:14 AM
Hagai Hagai is offline
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Default Theft by an employee during Carnival Cruises

first Excuse my English but I'm not from the Us. I will try to be as clear as possible.

About a month ago I went sailing with my family. My wife visited the spa, at the end of her visit she was asked to sign a receipt, she was told that she needed to copy the tip amount and sign. Unfortunately she did not realize that it actually adds an extra tip on the total of 30$ that was alredy charged.
The next day, when she discovered the mistake after reviewing the charges, we went to the spa to cancel it. It was explained to us that there is no problem, they canceled the first reception and charged again.
To our amazement, we discovered that on the last day of the cruise, there is a spa charge for the total of $ 30 that we had no idea what it was. After we spent a couple of hours in customer service department on the day of departure, we discovered that the spa Employe did not like the fact that we've removed the extra tip and she decided against our will to take the money.In my country it is considered theft and credit fraud.
I wrote a complaint to Carnival, unfortunately they responded in an attempt to repel them completely from my claims, they wrote that theywere sorry that I didnt have a nice cruise !!! they refuse to take responsibility. They even claimed that the spa is Independent Provider, so i should talk to them...
I wanted to get advice on what to do? I think go to the police to file a complaint....
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Old October 26th, 2014, 11:23 AM
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zydecocruiser zydecocruiser is offline
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The Spa is under an independent provider, Steiner. Carnival should have been able to provide you with contact information for them.
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Old October 26th, 2014, 11:31 AM
Hagai Hagai is offline
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They gave me the contact number, but my business is with carnival, this happend on their ship, and the credit card charge is on thier name. Plus the spa employee introduced her self as carnival and not Steiner or what ever there name is. I think they should work it out with them and not me. The fact that they do not let you know that they pass your information to another provider to me is very serious.
Thank you
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Old October 26th, 2014, 12:27 PM
Rrcc Rrcc is offline
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Default This is outrageous!

I read your message and I am overwhelmed... I can't believe that something like this could happen, I thought it is perfectly safe to give away my credit card information. I think twice from now on... What more upsetting is the response you received from carnival... I would defenitly consider going to the police and even contect a lawyer. I am a royal Caribbean fan...me and my wife plan a cruise in April, and we were considering carnival, but after reading this... I think I am going to choose royal once again...
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Old October 26th, 2014, 12:28 PM
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Kuki Kuki is offline
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You should contest the charge through your credit card company. They would then require Carnival to produce the appropriate documentation for the charge.

The excuse by Carnival that Steiners is an independant service provider is lame in my view as well. They provide Carnival with the services, and pay Carnival for that relationship.

Unfortunately the police are unlikely to be of any help. Your credit card company MAY be
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Old October 26th, 2014, 12:34 PM
Hagai Hagai is offline
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Kuki thanks... I have the employee name... Will it help? I kept all the receipts showing the cancelation and recharge...
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Old October 26th, 2014, 01:22 PM
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storybookcruises.com storybookcruises.com is offline
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Hopefully, you booked this through a travel agent and this is where their services can be invaluable as they have contact information not available to you.

If you booked this directly with Carnival, then you're on your own and it's not unusual for cruise lines to give you the runaround.

Carnival should have given you a final breakdown of all your charges the last night of your cruise. Unfortunately, problems arise and there's always a long line the next morning of people trying to get those problems taken care of before departing the ship. But alas, it is the best way to get these problems resolved before leaving the ship. Once you've left, it becomes more difficult to solve them.

As was stated, best thing to do now, if you cannot get Carnival to respond, is to dispute the charge with your credit card company.

But this situation is why it's so vitally important to check all receipts you sign, keep the receipts, and double check the charges against your onboard account.

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Old October 26th, 2014, 09:34 PM
Master Chief Master Chief is offline
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Incidents like this are why we always review our Sign and Sail account during the evening of the next to last day of the cruise (debarkation day). And yes we have been charged a few times for things we didn't buy. However, we have always had excellent service from the purser's desk in correcting these errors. We always see a long line at the purser's desk when we are debarking. That's why we try and do it the night before we debark.

However the point is well taken that now the action needs to be with the card company to resolve the issue. Hope it all work out for you.

Need some cruise help?
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Old October 26th, 2014, 10:22 PM
Ron Ron is offline
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You can check your acct. as often as you wish on the t.v. in your cabin. I don't check mine every hour but I do check it every day. I've never had a
problem with my acct. There's been a couple times I had a question . If I do need to visit the pursers desk, I always choose a time when it's deserted, such as late at night or very early the next morning. That way the person on duty has time to help you--if you wait until the last night or last morning,. there is always a line of people, many frustrated , which in turn frustrates the people at the desk and so around it goes.
Re / the police and $30 dollars, I would say you may as well hope Batman comes to the rescue as the police won't do anything for a $30 dollar credit card dispute.
Luck to you !
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Old October 26th, 2014, 10:30 PM
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Dave Beers Dave Beers is offline
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I understand your anger, but in the big picture it's $30 and you are probably spending more than $30 in your time and resources to be made whole over this fee. Just dispute it with the credit card company, and get over it, and walk away. Things like this can consume people and it's just not worth it to anger yourself about it. And as others have said, the police won't do anything about a $30 theft report. They'll probably laugh about it after you leave and put it in the closed case file.
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