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Old September 17th, 2012, 11:40 AM
Mike M's Avatar
Mike M Mike M is offline
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 24,366

I've had MANY vouchers over the years and it does seem like they are making you jump through more hoops these days.

Last year I had two $500 travel vouchers to use but when I called the reservations line to redeem them and book a flight they basically told me that they were only good for domestic travel with a myriad of blackout dates. I was livid.

I then made a special trip to the airport and went to the airline ticket counter and they redeemed them, for an International flight, with no questions asked. I told the person at the airport counter about the issues I had when trying to redeem them over the phone and she said that I did the right thing in coming to the airport. The call center people know nothing other than what their procedures or computer tells them.

I think I'll just go to the airport next time.

Take care,
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