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Old August 8th, 2008, 04:11 PM
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Paul Motter Paul Motter is offline
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These are all good stories with excellent turnouts. I admit I expected to hear some horror stories and real complaining, but I haven't really seen any.

The key certainly does appear to be following up with a rational letter explaining what was wrong. Most people say they also noted what was right about the cruise. That indicates a key component is to show them you plan to stay with the cruise line, which makes it worthwhile for them to keep you as a customer.

In addition - it means you are likely to take what appears to be their favorite form of compensationh - a future cruise credit.

It is the people who say "future cruise credit - no way am I sailing on this line again" that end up with smaller (or no) compensation.
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