To Whomever it may concern,
I was not going to send this email but after calling to try to get my rehearsal dinner dress back that I left in the ship and I was put on hold for 15 min and then transferred to a voicemail of who NEVER Called back. I am extremely upset that it has been 2 weeks and no one has even attempted to return my call. Not to mention we never got a call after the trip asking us why we chose to get off the ship- the only reason I can think this courtesy call never happened is because windstar must get unhappy people getting off the ship all the time.
My husband arranged our honeymoon with a travel agent and by looking at the windstar website, They told us it is a "high-end" special way of traveling with beautiful wind sails, special treatment of guests, and wonderful food, not to mention stopping at wonderful ports in Italy and Croatia. From the moment we stepped on this boat, we were dissatisfied (this is an understatement) They were working on the ship fixing it when we got on the boat- we could not even see out our window for the first day, the wind sails were NEVER put up as described in the website, and it was an old rusty ship. as We walked in, we signed up for a free treatment head-massage and continued on to our room, of which the TV was broken and the guy just told us that he couldn't fix it.
We then went to have a bite to eat. I have never been so disgusted by food in my life, it was like pre-heated convolecent home food. I ate bread and butter for the first two days. A complete disappointment because we came to Italy to eat food! Then we come to find out that we can only eat in the "nice" restaurants only once or twice the entire trip.
That night we went to a raffle in the spa and I won a free head massage. I made an appointment for the next night. Our friends had also purchased a massage for us which I scheduled at the same time. The next day I was excited to get off the boat and see Italy and eat REAL food, we ordered breakfast- completely un edible once again. We went upstairs to meet our tour guide and the cheesy announcer says that because there is a union problem we would be circling the island of Capri all day long.
I was soo depressed I went back and slept all day and eat the most disgusting cheeseburger of my life- I don't understand how someone could even mess up something that simple.
We got our "free" 2 limit DVD's and watched scratched old movies. I was excited for a free scalp treatment- so I went. The guy was soo creepy and he put you in front of a mirror and told you to close your eyes. I was soo creeped out after this 15 minute treatment that I gave my free massage that I won at the raffle back and told them to give it to someone else at this point I cancelled my massage that our friends had purchased for us.
That night we ate one more disappointing meal at the supposed "nice" restaurant. Totally depressed, we went back to bed- in which our ship mate walked in on us 3 times the final walk in was at almost 10p.m. I can't believe that it would even be acceptable to any hotel to just barge in at that time.
The next day we watched pure Kaos waiting to get off the boat in Taoromina, the tour guides were yelling into their phones trying to find more tour guides, they were loading people onto the wrong places, and it was a complete mess. We met another couple who had had a similar experience and we decided to get off the boat, Our final experience was arguing to get our passport back without signing some poor form to not get your refund back, which makes us think this is a thing that is not out of the ordinary.
This experience is honestly nothing of what it portrays on the website and I am completely and utterly dissatisfied, with the whole experience even afterwards when I called to get a special dress back. We could have been on a much nicer ship for less with the best food and entertainment for less than half the price. working in an industry with membership and treating people with the best customer service- I am shocked that your company would not have a policy that gives people who get off the ship early a courtesy call to see how you can improve or ratify the situation- especially since it was so bad that people would let that much money be at risk.
With this email I am requesting it to be sent to the managers of your company and for someone to send my BCBG white Rehearsal dinner dress back to us- as well as to indemnify our ruined honeymoon.At this point in time, I would not reccomend WindStar to anyone who asked me- in fact I am so un-happy I would go out of my way to make sure someone I know did not get on any of their ships.