CruiseMates' Readers Cruise Reviews


Royal Caribbean Cruise Lines Splendour of the Seas Western Caribbean December 14, 2006

Our cruise was delayed due to a medical emergency that took place on the prior cruise. We should have boarded by 1:00pm Thursday afternoon and be sailing for 5:00pm. We did not board until 11:45 pm. The ship left dock after midnight. We stood in line for hours, with no place to sit, nothing to eat or drink. It was after midnight before we got to our room, and then our luggage was misplaced. Our room numbers were changed which caused the problem with the luggage. It also gave us problems in the dining room, the table numbers were changed, so they made us switch tables with other guests. Of course, it also delayed our trip to Cozumel. We didn't get there until 10:00 am instead of the 7:00am advertised time. With the late arrival at Cozumel, everyone was trying to leave the ship at once. We were packed into a very small area waiting for tender to Cozumel. There were no RC employees in sight as we waited in line, once again, for a very long time.

Royal Caribbean gave each guest a $20.00 credit to use on the ship for the delay. I called and spoke to Royal Caribbean and they said that they are not planning any additional compensation for the delay. I feel that is totally out of line. We paid for a 4 day cruise, and got 3 days and a miserable day of waiting.

Royal Caribbean said that the delay was beyond their control. A medical emergency is beyond their control. But part of the delay was due to computer problems with the terminal that we had to leave from. Their terminal in Galveston is only used during the day, and it is not lighed for a nighttime sailing. So we had to use Carnival's terminal. The trouble with the computers and terminal is something that they should have a back up plan for. And we felt totally abandoned by them, we heard nothing while we were waiting, and had no offers of even a drink of water (until about 15 minutes before boarding).

Even though a monetary compensation would not compensate us for the miserable time we spent waiting on Royal Caribbean to get us boarded, as well as the delays on all the other activites, it would have been a step in the right direction. It would show that they actually cared about their passengers.

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