This holiday cruise was a good experience. The staff was very friendly and helpful. Plenty of activities for children and adults. The shows were not as good as we have previously experienced on Royal Caribbean ships. The food was good, but not outstanding.
We want to warn anyone who is thinking of purchasing gift certificates online. RCCL requires the certificates to be "redeemed" online before the cruise begins.
We had a problem with 2 certificates not being redeemed properly. RCCL, although they have the certificate numbers and know the certificates were not redeemed, will not credit my credit card account for the unused certificates. Their claim is that the certificates can be used at a later date. However, the cruise is over: there is no later date.
BE CAREFUL IF YOU DECIDE TO PURCHASE RCCL GIFT CERTIFICATES ONLINE FOR AN UPCOMING CRUISE. THE WEBSITE PAGE WHERE THE CERTIFICATES ARE PURCHASED DOES NOT WARN YOU THAT YOU HAVE NO RECOURSE IF ANYTHING GOES WRONG. YOU WILL SIMPLY LOSE YOUR MONEY.