CruiseMates' Readers Cruise Reviews

Royal Caribbean Cruise Lines Mariner of the Seas Western Caribbean January 25, 2004

We sailed on Mariner of the Seas with Royal Carribean Cruise Lines in January of 2004. We had been on 6 other cruises prior to this one. We were excited as always as we entered the beauitful ship. We were impressed with everything until we retired to sleep for the night. Our cabin was on the tenth floor, mid-ship, we plan ahead so that we can have our pick of the nicest cabins available on our cruise vacations. We were awakened around 12:30 a.m. with what sounded like an unlatched door banging somewhere near our cabin. I looked out and found no sign of anything outside our cabin but could still hear the noise inside the walls. We called the steward's desk three times before anyone responded somewhere around 3:30 a.m.. The noise was incessant and grew louder as the ship moved through the water. We got no information from the guest relation's desk and called again around 5:00 a.m. to see in anything was being done.

We were told to come down to the fifth floor to the guest relations. First, we were told that there were no other rooms available, then we were given a cabin key and told we could sleep there only for the night. We went to this other room and opened the door to find other guests sleeping that room. We returned to the desk and was finally given a key (again only for the rest of the night to sleep) on the lowest guest level, in the very front of the ship. It was now 6:00 a.m. To make a very long story short, we spent three more night replicating the first night. Finally, we were given the first night's room but were told that Royal Carribean now felt under no obligation to compensate us for lost time or fun we had missed on our vacation. Furthermore, a porter was sent to help us move our things from one room to the next. In the course of a conversation with him, we learned that this was NOT the first time that someone had complained about the exact thing in that room. The guest relation's desk acted throughout this entire ordeal like we were a problem and that they did not know anything about this prior to this sailing. After spending much money and planning a vacation for so long, we were sorely disappointed and very tired after spending so many sleepless nights in a row. We contacted Royal Carribean after disembarking from the dhip and were given another slap in the face, they gave us $100.00 off the purchases of another cruise with them. We will be sailing again, but not with this ship or this cruise line, I am sorry to say.

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