CruiseMates' Readers Cruise Reviews

Royal Caribbean Cruise Lines Legend of the Seas Hawaii November 11, 2004

We went from Hawaii to Mexico on a trip that cost $5,000 with air, but what happened to us can not be believed. One morning when I got out of bed, I stepped into water when I put my feet on the floor - our rug was filled with water, my luggage under the bed was all wet. A pipe broke in the wall and flooded our cabin and part of the hallway - maintenmance said they would clean our rugs - we spent the next four days with hugh fans inour cabin and the slidding door open to try and keep the smell our raw sewerage out of the room - it didn't work.

When the maintenance supervisor came to our cabin, he wouldn't come in because of the smell. We finally got a different cabin and was told to contact Royal Caribbean when we got home - I sent a letter and phone calls and finally was offered $500 for my wife and I towards a future cruise - I said I would never cruise again and wanted it put as a credit on my charge - I was told to take the future cruise credit or nothing. This is some customer service - I have to spend thousands more to get a small future cruise credit or get nothing. I can see Royal Caribbean does not care for their customers satisfaction on one of their cruises - just the money

Recommended Articles