CruiseMates' Readers Cruise Reviews

Royal Caribbean Cruise Lines Jewel of the Seas Baltic Sea July 15, 2004

We are Diamond Members who have always traveled on RCL and always book the Royal Suite. This trip was horrible. RCL has no regard for their guests. Among things that were wrong on this trip; 1) no personnel to greet us; 2) No one to show us how to work lighting system or anything in suite, so we could not turn lights off at night/ 3) TV broken; 4) Cleaning not returned on time; 5) Told we couldn't have food we wanted at party we hosted; 6) Refrigerator broken;

7) Shops poorly stocked, couldn't even get Vicks or mouthwash; 8) Menu like a coffee shop with mediocre food; 9) Crew doesn't ring bell before coming in wuite; 10) Counters and glass over food in Windjammer dirty first thing in the morning. This is a partial list of complaints.

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