CruiseMates' Readers Cruise Reviews


Royal Caribbean Cruise Lines Jewel of the Seas
Western Caribbean
December 11, 2005

How Royal Caribbean Cheated Me

I’m upset; in fact I’m downright mad at Royal Caribbean.  Our group had a 5 night cruise booked leaving Port Everglades on October 24, 2005.  This date just happened to coincide with the arrival of Hurricane Wilma.  Of course, it’s no fault of Royal Caribbean that the storm arrived; it’s what they did to us after that I believe is just bad business.  We were forced to cancel and rebook our cruise on Saturday, October 22 with promise that a credit would be provided for a cruise of equal or greater value.  Royal Caribbean had not yet cancelled the cruise, however they did warn of the likelihood of a cancelled cruise or possibly shortened itineraries.

Being excite about our upcoming travel and undaunted by the weather we rebooked on another cruise for December.  On Monday morning, October 24th the cruise was officially canceled by RC and a 25% additional credit was offered to passengers.  We promptly contacted Royal Caribbean and were told the program was not available to us! How can this be?  We are being penalized because we understood the impending storm and the travel related issues it would cause.  We have tried to get satisfaction with Royal Caribbean regarding this matter however they are unwilling to discuss this with me, the customer, or to offer any satisfaction.   In fact, I’ve been treated somewhat rudely by RC staff.  Can it be that RC has gotten a bit too big for their britches?  I will NOT travel with Royal Caribbean again – I suggest you strongly consider other cruise lines – lines that care about the customer.       

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