This was our fourth cruise, second with RCI. It is our last with RCI. Embarkation was a disaster as guests were disembarking as we were arriving. We left from Port Liberty, NJ which was convenient for us.
The second day at sea a water pipe broke on the deck above us. Our room had water damage; in fact, our carpet was soaked. We spent two days out of our room walking around the ship as they first tried to dry the carpet and then replaced it. We were allowed to sleep in there at night.
The food was fair.
It was impossible to get a chair at the pool as people put their towels on the chairs early AM and left them there for hours.
Our cabin steward was very helpful. We were offered an inside cabin because of the water damage, but refused because we had a balcony cabin and they couldn't give us one. We thought of leaving in San Juan when we arrived there and fly home. We were given $150 onboard credit for our "trouble." We feel that didn't come close to what we put up with.
We wrote to RCI afterwards but they never responded to our complaints.