Royal Caribbean International - Cruisemates Reader's Cruise Reviews
CruiseMates' Readers Cruise Reviews
Royal Caribbean Cruise Lines

Enchantment of the Seas
by HySeas
Western Caribbean
October 4, 2007

A little background; we have been on 9 cruises and this was our second with Royal Caribbean. We love cruising and really feel that a "just okay" cruise is still better than a day on land.

This was just a brief get-away four day cruise on the Enchantment of the Seas to Key West and Cozumel on October 4th and was "just okay". We have sailed the Western Caribbean many times and will leave discussion of ports, excursions, etc. to others.

We sailed from Port Everglades. Check-in was prompt and efficient. Our cabin on deck three was clean and the usual tight quarters, but quite livable for a few days.

There were a couple of things that made us feel that Royal Caribbean or the Enchantment of the Seas was less than a quality experience.

1. The public rooms were always too warm. Even my wife who's always cold agreed. The casino, dining rooms etc were not comfortable. I think this ship has an Engineer that's always cold. Turn down the temp a bit. The cabin temperature which we controlled was just fine.

2. The room attendant talked a good game but there was no follow through. We requested extra ice be provided each day and she certainly understood as she would mention it each time we passed in the hall. After the second day she forgot it each succeeding day.

3. The food in the Windjammer was a real disappointment. The breakfast was the usual selection scrambled eggs, bacon that was tasteless, the French toast limp and colorless. I'm aware that pancakes and French toast don't hold very well, but these items weren't made with care before they died on the steam table. The Executive Chef of this ship obviously never tasted sausage gravy. Tasteless gruel. The dining area staff that work the Windjammer were excellent; refilling drinks, clearing tables and helping people that needed it to their tables. There was an attentive manager that never stopped checking things, clearing tables and directing his staff.

4. The Windjammer lunches weren't much better; always a broad selection including salads, but the entrees were uninspired. Always three or four hot items but not once did we have something that was so good you go for seconds or tell a table mate you have to try something. Cold cuts were available each day but the selection was right out of Oscar Meyer; nothing special. Lunch was like having very good school food. Somehow we expect a little more. Other cruise lines do better.

5. We had the late seating. This is the first cruise we've ever been on that they did not take you to your table the first night. A clever innovation in that it prevents lines that always develop on the first night, however there was little to no guidance as to where to find your table. BTW table 99 is way in the back!

6. The food in the My Fair Lady dining room was good. We don't really expect exceptional, and it wasn't. The service was prompt and efficient with a very good assistant waiter (Table 99) The main server was okay…..we didn't (at our table for 8, all people we knew) take dessert the first night and she took it for granted desert wasn't wanted the succeeding nights unless she was asked. Not the usual kind of "do anything for you kind of attitude."

7. Food is available at the Solarium Pool in the late evening; we went there about 1 AM to find three chafing dishes with Hamburgers, Hot Dogs and Pizza. Nothing looked fresh or appetizing. There was someone manning a window but didn't appear to be a cook but more of an attendant. Others talked with him but it didn't seem he understood them very well. He never moved from his window. The style and manner of this late night food area can't be what Royal Caribbean wants.

We enjoyed ourselves (a day of cruising beats a day at work) but think that either RC or the Enchantment are not really up to the standards of other cruise lines.

d her crew high marks. While we would like to see RCI improve the quality of the food onboard – it should be commended for its focus on delivering excellent customer service. From a value perspective – I think it is tough to beat a cruise vacation and based upon my experience with RCI as a whole – I wouldn't hesitate to recommend the Enchantment of the Seas or this itinerary.