Overall Impression: The Enchantment is a good boat and a great value for the money. We thought the food was outstanding - not a bad meal on the trip. The service was also excellent and the staff extremely friendly. We loved having a Junior Suite with balcony on the back of the boat, a first. We did not make use of the entertainment, so I can't comment. There was a mishap on the boat - one of the engines fried, and they therefore had to do most of the trip on one engine, and thus cancelled one of our stops (Grand Cayman) in order to make sure we got back to Fort Lauderdale on time, which pissed off a lot of people who had excursions on Grand Cayman. Also, we had 2 days of cloudy weather which of course is not good on a cruise ship! but that is hardly the fault of the ship!
1. Room - we were in 7654 - a junior suite on the back of the ship. Marvelous. Roomy, big balcony. Nice to have the privacy to sit in the sun (when we had it) without having to sit by an overcrowded pool. Clean room, but the fixtures were a little dated. The Phone was ancient as was the TV. The refrigerator BARELY kept things cold. However, the bed was comfy and having a shower and bath was nice (compared to just a shower). The steward was attentive and pleasant. I do have ONE big complaint - the noise! We should have been on the 8th deck rooms on the back. Being in the back on 7 you are directly over the Carousel lounge - which had a band most nights. I could hear the band - especially the bass guitar - right into my room, loud enough that I knew the songs they were playing. I had to wear ear plugs until they quit around 11:30 pm - midnight. RCI could do more to soundproof the rooms above the Carousel.
2. Food - excellent! Best overall food we've had on a cruise, including better than Celebrity. The meals in the main dining room - My Fair Lady - were well-prepared, varied and on-time. our wait staff was outstanding and helped us out with our occasionally cranky children. The steaks were in particular excellent. We also ate our lunches in the Windjammer Lounge - yes, it's buffet - but the food again varied every day and was delicious. I have no bad comments on the food on this ship.
3. Entertainment - we did not go to the shows. no comment.
4. Ports - as I said above, they canceled one of our ports because they lost an engine. The one port we went to - Ochos Rios, Jamaica - was rather disgusting. Dirty. Felt like I was dropped into downtown Port-Au-Prince, Haiti. People trying to hustle you every 20 feet, trying to entice our kids to by things. I even got propositioned by a prostitute within 300 yards of the ship. I did not feel safe and did not stay off the boat long. Some people who went on excursions said they were happy with them, but we didn't. I had never been in Jamaica, but this is by far the nastiest, dirtiest port of call I've been to yet in 5 cruises.
5. Boat Activities - Lots and lots of them, but we didn't make use of many of them. No comment.
6. Kids program - it was very well structured, and comprehensive. We could hardly get our kids out of the program, they loved it that much.
7. Fitness facility - A negative here. WAY too small, too few machines, a couple of which were broken. Few other real athletic facilities - they had a rock climbing wall, but no baskeball court, etc. It's a smaller ship and was limited.
8. The traveling public - far too many teens and 20-somethings on the boat. Noisy bunch. Also, what is it with obese women wearing bikinis? It seems to be epidemic. Saw things I don't want to see again.
9. The crew - good, helpful, pleasant.