CruiseMates' Readers Cruise Reviews

Royal Caribbean Cruise Lines Enchantment of the Seas by roz Western Caribbean June 16, 2002

We hosted our entire family to celebrate our 50th anniversary. requested we all sit together (12) or 2 tables of 6. Got on board only to find the entire family of 10 were seated together and we the hosts) were at a table for 6 entirely across the room! Saw the maitre'd immediately and he was without a doubt the most arrogant man I've ever dealt with. There was a line of about 50 people complaining about table seating arrangements. Once inside his office we refused to leave until he came up with a compromise. (our travel agent had faxed him directly requesting a table for 12 - they have 3).

He of course blamed the agent. So, they squeezed 12 of us at a table for 10. Great service after we paid $20,000 to bring the entire family along. Bad service on this ship and they nickel and dime you to death. I feel soft drinks during meals should be included for children. Adults are offered ice tea, water, coffee free, why not let the kids have a coke of two? This was our 9th cruise so we are not novice travelers. The days of competent, knowledgeable personnel are over. Purser's office not much help either. We wanted to pay the entire tip for head waiter and his assistant for the table. They said the computer couldn't handle it....???? This is our second trip with RCCL - never again!

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