Cruise started in Malaga with confusion at the baggage book-in spot being opposite the cruise terminal. No sign of Royal Caribbean in sight, only the name of another ship also docked. After walking up and down we were told that it was the baggage book-in for RCL as well.
As Platinum members we were on the ship quickly, but our room was not ready until 14h00. Went to the Windjammer and what a commotion and noise, children running all over the place and apparently the ship was booked mostly by Spanish speaking passengers. They were communicating to one another from the one side of the restaurant to the other.
The food on this cruise was the worst we ever had on a RCL cruise and it was our 7th. The meat in the Windjammer was constantly tough and the variety in the main dining room was poor.
The shows were also not up to standard and one evening it was mainly in Spanish. Our previous cruise was from Sydney to Nieu Zealand and we had the most wonderful entertainers, but here it was really not worth bothering to go. Our 2nd seating in the dining room was 21h30 which is very late, normally it is 21h00, but I presume it is because of the my time dining. By the time we were served our last course it was 23.30.
One evening about 18h00 when we wanted to have a drink in the Viking Crown Lounge we were told it is closed for a private party! As far as I know are all the lounges open for everybody. I was also amazed that there are such a lot of lounges and bars for smokers!
The get together for platinum members were in the morning of the day we entered Valencia. We were told that dress code was smart casual, no jeans etc. Our excursion was one hour later, do they really think that we must dress up twice in one morning? Why not have it while we have a day at sea?
Disembarkation was a nightmare. We had to be in the main dining room as platinum members by 7h00 where we were supposed to be served a continental breakfast. When we came there the tables were empty and a young man was standing there greeting us. He tried several times to get people to bring some food and in the end of the day they had to bring food from the lower dining room. Most of the buns, bread, rolls etc were sweet, covered with some icing or sweet dough. In the end he told us that if we do not leave for the terminal, we will be between all the other passengers who disembark later.
We had red tags numbered 1. On the conveyer belt only bags with green tags came out. A few people were standing around waiting for their red tags. I later talked to one of the ladies helping passengers and se told me that I must give it 10 min. then she will go and look at the back. One hour later we were still standing there looking all over the place, no luggage. In the end it appeared that our red tags were put with the orange tags because of the small diferrence in colour, apart from the fact that red was written on the tag if the person handling the baggage was colour blind!
This is really a trip I want to forget and I can really see that RCL is cutting down on costs. The vouchers being given are always for either the casino or spa or you must buy one to get one free. If RCL do step up their act drastically, I am sure that they will loose good and faithful customers.