February 14, 2009
Princess Cruises -- Air Deviation Fee Scheme
This was our first cruise on Princess and we would not consider using their services again. A quick search of the internet will disclose many of the questionable business practices they employ including the "Air Deviation Fee" scheme they used on us. We believe that their scheme works like this. A customer books a cruise and makes the final payment. About 20-30 days before departure Princess issues the air schedule. The customer notes that they have many short and/or tight connections and expresses his concern. Princess tells the customer that it is a "legal" connection, but they will change it for an "Air Deviation Fee" (One man we spoke with on the ship paid an additional $1400 to get an acceptable schedule.) Since the customer is now in the penalty phase of the booking, Princess will keep all or most of the customer's money if they cancel.
AVOID THIS COMPANY AT ALL COSTS.