First let me say that we are a married couple with two teens, and we have sailed on Carnival, RCCL, NCL, and Celebrity. That said, I think this is a fair review by comparisson.
The ship is new and sparkling clean.It is HUGE and beautiful. We found the embarkation the easiest of any line, litterally minutes to check in and we we on board. We found our rooms and were delighted with the layout and room galore! There was room to unpack anything you needed. These rooms were well planned out.
Next we went to wait in line to see the Matre'd to change from Personal Choice dining to early seating...impossible, but they were very kind in assigning us a permanent table in the main Portifino dining room,#176, our waiter Andre was the highlight of the trip.We have NEVER had any better service. If only the food in the dining room was anywhere near as good as the service we would have been happy. I would rate the dining room food as the worst we have ever had. Nothing terrible, just bland,boring, tasteless choices.Absolutely nothing worth eating again. The food in the buffet was usually as good or better and they had an abundance of fresh fruit and fabulous salad makings.
The pools are beautiful and always warm. They are never crowded because there are so many to choose from. Our favorite was the rear pool behing the Horizons buffet.
The service on this ship is the true value! There was not one single person we came in contact with that was not wonderful!!! And I am not usually one who goes on and on about service, but these people are so well trained and care so much about customer satisfaction that I must make it clear...The service on this ship is fantastic!
Would we cruise with Princess again...YES! Probably as soon as this March thru the Panama canal. Hope this helps you make a decission on your trip. Lisa