CruiseMates' Readers Cruise Reviews


Princess Cruises Pacific Princess by Tom O'Keefe Africa September 14, 2006

If you are handicapped, do NOT go on this ship and perhaps even the line. While the ship is a pleasant small one, the staff makes zero effort to accommodate the handicapped. For example, in Singapore's large docking area the ship refused several calls from the perplexed port authorities for a wheelchair and a neighboring ship provided one. At all the ports we docked there were no wheelchairs to get to the taxi area unless you booked an excursion. Returning from Kuala Lumpur, I borrowed a wheelchair from a staff member who was waiting for a returnee from an excursion. I promised to get someone to return it the quarter mile or so to the terminal bus area. At the ship, I asked a staff member who was walking towards the terminal if she would take the wheelchair back, explaining the situation. She said she was not going there, walked off and proceeded to walk directly to the terminal. I made a complaint early in the 28-day voyage to the front desk in writing and nothing was done. Letters to Princess have also not been answered.

Now, if you are not handicapped and don't require some physical help, then by all means sail on the Princess lines and the Pacific Princess. Otherwise, the other lines I have been on such as Crystal, Holland-America, Orient Lines and Royal Caribbean have all been very accommodating and desire our patronage.

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