We chose the Emerald Princess for our first cruise ever because it was described as “a cut above” by our travel agent. Having just returned from the cruise, I can describe it in one word ---DISAPOINTING!
Following is a list of our many disappointments:
Dining: On the first night in the Michelangelo room, we were pushed a hard sell on alcoholic beverages 3 times within the first 5 minutes. Once the waiter finally realized we were not buying, he became surly for the rest of the meal. Ice tea and water glasses were never refilled. The rest of our meals were in the Da Vinci dining room. The waiters were poorly trained. Why would a waiter reach over two passengers to clear plates when there were no obstructions around the table? Why is dress code not enforced on Formal nights? There were guests in tee shirts. Why were some passengers allowed to make advance reservations for future nights but not us? I was given 3 different false reasons by three different people before finally having the problem rectified by a personal conversation with your Customer Relations Manager.
Most meals the food taste was average at best. The steaks were over cooked and tough. The minestrone soup tasted like a can of baked beans. The pasta fazzole tasted like dish water. The breakfast hash brown potatoes were the consistency of a hockey puck. The vegetarian dish one night had the consistency of ground gruel served at a nursing home. We found the menu selection to be very limited with too many repeats during the week and too heavily weighted toward seafood. Since we were in “anytime” dining, we ate with different people most nights. It was not just us. Many meals were returned by others. My wife's Hungarian goulash tasted like the top fell off the salt shaker but the meal was served anyway. Basically, most of the people we spoke to were dissatisfied with the meals. I will say that the presentation of meals was excellent. Only the content/taste was poor. Of about 7 or 8 waiters over the week, only 2 were truly friendly.
Why were both sides of the Horizon Buffet closed when I stopped in at 10:20 pm on Tuesday when the hours are supposed to be until 11:00 pm?
On Friday, at the Horizon Buffet breakfast, at about 9:15 am, there was no seating because dozens of tables were not cleared after use. When I asked a waiter to clear one by the window, he did so grudgingly after I refused to sit at an undesirable table he was just finishing in another area. Once seated, why did it take over 10 minutes to get beverage service?
Why do you have passengers sign a waiver when ordering hamburgers medium, but the waiver is a plain piece of paper with no explanations on it? I am not happy signing blank chits.
Entertainment: The entertainment in the Princess Theater consisted of the same comedian on 4 different nights, one floor show for 2 nights, and one floor show for 1 night. While the comedian's routine was very good on 3 of the nights, how about some variety in the entertainment.
The floor show dancers were just plain bad (amateurish). Using video taping of their rehearsals might actually produce some synchronization.
General Planning and Execution:
There is a considerable lack of planning of events/demonstrations/etc.?
Why is the Captain's champagne fountain ceremony held so close to the Princess Theater’s first show that you cannot attend both (since you must arrive about 30 minutes early for first shows due to the limited seating?
If you are going to have demonstrations in the Piazza, like the towel folding/flower arranging/food art, how about setting up some chairs so people can see? The mob scene in the area is not appropriate or conducive to a meaningful demonstration and viewing.
Why do you have symbols for meals on the excursion sheet legends, but not next to any excursion listed even though several include meals?
Many sections (about 6) of the main light fixture ant top of the Piazza atrium were burned out or inoperable. Many of the lights around the pools were burned out. Why such poor maintenance on a relatively new ship?
To be honest, most of your crew appeared to be going through the motions with little sincerity. Two waiters and our cabin attendant, were the only ones to appear genuinely friendly.
In conclusion, future cruises will be on other lines.