December 14, 2005
I am a 64 yr. old paraplegic using braces, canes, and a four-wheeled scooter. I've been this way since 1948. Fortunately, I have traveled and lived abroad most of my life. Cruising is the most attractive traveling I've ever experienced. I believe, however, the Coral Princess is a prime example of a disconnect between policy and practice. I purchased a land transfer between FLL and Port Seminole. Upon arrival I was kept waiting for 2 hrs. as the Princess representative said she was authorized to call a van. I rode the bus. Upon disembarkation, I was told I couldn't ride a bus because of insurance concerns and waited 1 1/2 hrs. for the Line to call a van.
I missed my flight! The night before arrival, I asked the Purser's Office for early disembarkation to allow for the added time for my processing at Customs and airport TSA. This was denied. My scooter requires recharging nightly. Other ships take it to the Purser's Office. On the Coral Princess I was told to recharge it in the passageway. It is more than 1/2 the width of that corridor. I complained to the Purser's Office that this arrangement was unsafe and, therefore, probably illegal. This all to no avail. Keep in mind, the Line knew the exact dimensions of the scooter upon my purchasing the cruise. My dining room table, 160, was at the back of the room and up stairs. During the abandon ship drill, I was separated from my care-giver. This is in violation of the ADA. The Coral Princess appears not to want disabled customers. That's okay. But, please say so! I'll go elsewhere!