Princess Cruises Caribbean Princess by Eileen Flynn Bermuda October 27, 2012
My husband and I are east coast residents and we believed the weather reports issued from October 24 to October 27 and so did not board the Caribbean Princess in Red Hook, Brooklyn on 10/27 for a 4-day cruise. We are senior citizens who laid out $3,400 to celebrate our 45th wedding anniversary in style. We also consider ourselves reasonable people whose reluctance to embark upon a dangerous voyage would be respected by Princess Cruise lines. Our expectation was that Princess would refund our fare, and, failing that, would at least credit us with a future cruise. We learned to our dismay that Princess Cruises holds to the fine print on its contracts and, even in the face of an approaching super storm that was 1,000 miles wide and held the lowest barometric reading ever recorded, does not give an inch.
My attempt to reason with Customer Service prior to the cruise was futile. A few calls from our travel agent to the cruise line yielded nothing. Dispute resolution through the credit card company was fruitless. The bottom line from Princess: CM (Card Member) needs to learn a lesson; purchase travel insurance next time. Enlisting Carnival Cruise executives to assist was useless. (Carnival is the parent company.) The lesson here is not to buy travel insurance; it is not to travel on a ship owned by Carnival.
Instead of the celebratory bottle of champagne we were promised on our way to Bermuda, we have been left with a bitter taste. Do we regret that we did not board the boat to get our money's worth? Not in the least. Our car would have been ruined. The pier flooded with several feet of water. The ship limped into Boston on Sunday night, after cruising in gale force winds. There were no shore excursions in Boston because the city was under a state of emergency. The waters were so rough in the port that the ship came close to coming off its berth. Scheduled arrival in NYC on 1/31 did not happen because stormy seas coupled with closed ports kept the ship in Boston. When the ship finally arrived in NYC on Friday evening passengers had to disembark in the dark. This would have literally been a nightmare scenario for my husband and me given vision deficiencies and night blindness.
Had Princess administration heeded the warnings of meteorologists and municipal authorities, as my husband and I did, they would not have known in advance the specific horrors that befell cruise passengers, but they would have known that they were taking a huge risk with peoples' safety and that terrible things were definitely in store for Voyage B237..
What we regret is that a company as large and powerful as Carnival Cruise lines, which owns Princess, and that the subsidiary Princess Cruise can be so callous and unyielding. In its advisories on the ill-fated voyage the word "unprecedented" was used; this usage is appropriate given the fact that Hurricane Sandy was the most devastating storm to ever hit the northeast. Unprecedented situations call for consideration to passengers like us; we are active older people who are not thrill seekers. We heed warnings and come inside in thunder storms; we evacuate when municipal authorities tell us to leave in advance of hurricanes. We are the market to whom the cruise lines direct their advertising dollars. Is the bad publicity that they generate from the way they treat people like us worth it? No way!