Inform all passengers on the ms. Nautica, sailing from Tianjin to Hongkong, that the Japanese Government has asked not to call on japanese ports, as their focus is on rescue and reconstruction. We were scheduled to call on Hiroshima and Kobe (600 km south of the disaster area).
We were promised an alternative itinerary.Well it was very simple.Oceania decided to cancel our calls on Hiroshima and Kobe, stay an extra day and night in Shanghai,sail directly from Shanghai to Okinawa, extend our stay in Keelung and on our way to an extra night and day in Honkong,make a call on Kaohshiung, at reduced speed to fill the time gap.The result: We sailed ca 1150 nautical miles less (1/3) and miss the most interesting part of our cruise.But Oceania saves ca $ 450.000 on less fuel consumption. (ca 250 mt MGO x $750 and 500 mt bunkeroilx $530 -prices Petromedia Bunker World Index dlvd. Tianjin )
The compensation for this loss: Nada-niente-nothing.Not even a bottle of wine to go with the dinner but instead an arrogant reaction of the cruise director about all the problems they had, to cope with the new situation.This has definately been the first and last time that I will set a foot on a ship of Oceania.
PS . the food was excellecent,the staff was friendly and the management condescend, arrogant and definately not customer satisfaction oriented.