This was my second cruise experience. I found the Freestyle platform was just an excuse for NCL to make more money. They serve terrible food in the restaurants included in your trip so you end up in their specialty restaurants paying more. Service is slow and unfriendly for the most part unless it involves you buying something such as pictures,duty free or alcaholic beverages.
If you are trying to get a refill on the non stop pop you paid 28.75 you'd be hard pressed to see a smiling bartender. The ship is beautiful and well maintained but I think it's safe to say NCL won't be getting another dime from me!!