Norwegian Cruise Line Norwegian Star by Guy Stewart Western Caribbean November 13, 2011
Wow! Where do I start. We just spent a LONG week on the Norwegian Star. Here are just a few of many complaints and comments. Rooms are noisy, the music kept us awake. Boom! Boom! Boom! In the room on many occasions. The rooms are obviously not built well to isolate sound. (9th floor). Anytime dining is designed to drive customers to dining rooms you have to pay for. You have to wait in line almost every meal and are given a beeper so you can sit around for a half hour while waiting for food. This is all designed to make you pay for one of the specialty restaurants in my opinion. The food in the "FREE" dining rooms is mediocre at best. The same menu for the entire week, thin little steaks, very limited selection, waiters don't really care to wait on you because they know they are not working for tips because $12 per person, per day has already been added to your bill. (which I promptly went to the desk and had removed as I did not authorize it to be put on my card. The staff on the desk did their best to try to talk me out of removing it but I insisted and got it removed) (this practice alone will make it so I do not cruise with Norwegian again)
At one point they closed one of the two "free" dining rooms to use the room for another function, making hours shorter so that you were forced to pay to eat in the specialty dining rooms.
Cigarette and cigar smoke EVERYWHERE!!!! You can't sit on a deck chair without someone sitting down next to you and lighting up a cigarette or worse a cigar. At one point a lady sat down at the table we were eating at and lit up a cigarette!!!!!
The tiny little pool (only one pool) area was smoking as well so every time you walked past the pool you had to inhale smoke. It made it so you didn't want to go near the bathtub sized pool at all.
Ship is tired looking and feeling. Lots of things need attention, rugs in halls are dirty and ragged, Beds are extremely uncomfortable.
Unsanitary things with cafeteria. Juice dispenser required hands on. Dirty buttons that everyone had to touch. People dumping water bottles in juice and coffee dispenser drains and rinsing bottles and refilling.
Poor organization throughout ship for moving crowds. Photographers blocking isles in atrium. Ship excursions were extremely inflated. We took exact same tours for 1/3 the cost that ship wanted. People in the Bars seemed to intentionally made soda flat and undrinkable that was served for soda package. $52 spent and soda was never drinkable. Free ice cream hidden at one end of the ship and closed lots of hours Tiny little area for kids. Puny little 13 inch tv in room Ship is primarily focused on extracting every penny possible out of it's guests with little concern of what the guest gets for value for their money.
Rooms very small but did have a nice bathroom.
Stores very tiny with poor selection. Everything on the ship is overpriced.
Pitiful attempt at a movie screen hung over a bar with crappy picture and sound with very little seating
Every other seat is broken in theatre. You sit down and often you were almost touching the floor due to a broken seat cushion. The entertainment was very good however.
We certainly will not be returning to Norwegian any time soon. We have cruised many times on Royal Carribbean and have loved it every time. Norwegian has a long, long way to go before they come close to Royal.