Where to start ?? This was an embarrassment right from the start. Have cruised before, but didn't expect the nightmare we experienced from NCL. The ship pulled into NY 3 hours late (weather problems). Can't blame the crew, but the NY NCL staff didn't bother to let anyone know what was going on. We arrived at 12:15 and didn't board until 5pm. The ship's staff could have given a drink voucher or something to ease passengers' anxiety, but they were hawking $8.95 drinks at poolside. Everything was chargeable on this ship. There are 9 restaurants, 5 are upcharged, meaning you have to pay an additional $20.00 per person to eat there. WAY TOO many. Reservations are required to seat a large party at any restaurant and they have to be made at 07:00 -- 08:00 AM that day. Three times our reservations were not ready.
The food at the FREE restaurants was good, but portions were small. The staff at the restaurants were excellent. The staff at the casino, however, were only interested in getting you to spend as much money as possible. The table dealers must have been through speed dealing courses. Twice the tapes had to be reviewed for passanger disputes and both times the passenger was right. The pit bosses seemed combative. We had to continually ask to slow the deals down as they seemed to be racing to get your bets.
The staterooms? We had 7 rooms in our party, ALL of them had shower mold, stained carpets and sewer smells coming from the drains. This ship was overhauled 4 years ago. Most of our room complaints had to do with the serious lack of room cleaning, not ship age as we were told a few times.
At every port, we had serious waits to disembark. On return to NY, the staff have to swipe your keycard before you disembark. They had two lines that were each over an hour long (for Express leaving no less). There was NO sense of urgency, nor any sense of a problem with this on NCL's part. Maybe they don't care about lines or are too used to it. This was the same attitude the staff exhibited throughout the cruise.
To be fair, there were many staff that were very nice, but the entire cruise left a bad taste in everyone's mouth. The voyage seemed to be one that promised to part you & your money. I just wish I had read more reviews before I took this trip.