December 27, 2005
We sailed on the Norwegian Majesty December 27th -Jan. 7th from Charleston S.C. We have previously cruised on Celebrity,Carnival, and Cunard. This was our 5th cruise on the Majesty and the worse cruise for service and food that we have ever experienced on any ship. We were in a catagory C cabin , the same cabin we had been in twice before. We never saw the Room Steward in 11 days. Our room was made up at his/her convience in the early afternoon regardless of the make up room card in the door. We had only one life jacket and despite repeated calls to reception and attending the life boat drill without one we were simply told , ask you room Stewart. We left on the 7th still with only one life jacket. The third drop down bed was never fully put up against the wall despite repeated requests and in fact the top was used to hold the bed spreads. The straps hung out underneath the entire cruise. The room was clean, the air conditioning worked etc. but I would rate the service as what one would expect at a Holiday Inn.
We rarely could get through to room service and when we did never recieved it. We tried ordering through reception and even though the order was taken it was never received. We gave up on that.
This was our first bad experience on the Majesty and I hope it was just because the ship was too full, there were too many regulars gone or because of the holidays. I have written their customer service department and hope that they will respond to my complaints. I had a group of 20 cabins on the Majesty last March and have 8 cabins booked this March. If they do not improve we will be using another cruise line in the future. I do not expect all of the bells and whistles on free style cruising that I expect on a line like Celebrity but I do not expect second class. Best you check with somone who has gone since we have before you book.