After cruising on Carnival, RCCL, Princess, Holland America, and a Texarribean cruise years ago on NCL, I planned a cruise on NCL's Jewel. I did book a penthouse suite on the aft end. Beautiful ship, and every staff member, from deckhand to Captain was courteous, helpful, friendly and always had a smile. While I did miss not having a jacuzzi tub that I had on Princess and Holland America, I can't say enough good things about NCL.
Why I ever elected to try any other cruise line is beyond my comprehension. Yes Maxi, the butler came with the PH suite and what a professional he is. But it didn't stop with him - Percival and Mr. FNU the stateroom stewards had the best personalities, cleaned the room in a matter of minutes, and brought me joy every day I saw them. TDH (Suresh) in the Spinnaker Lounge made me feel like I was the only passenger on the ship. I am disabled with M.S. and asked the concierge Marikke (Sp?) to advise the department heads that if they saw me bouncing off walls due to balance problems, or slurring my words, I wasn't drunk, just the multiple sclerosis.
She made sure that during a staff meeting that this information was passed down to everyone who might come in contact with me and during the days my speech sounded like I had beamed down with Capt. Kirk, every staff member asked if they could help me. I have rebooked on the Jewel leaving Dec 5th on the eastern Caribbean leg.
I will never cruise another line.
Most importantly, I felt very safe and secure being a 58 yo grandmother alone and walking at night. If I had one complaint it would be the parents who allowed their toddlers to run willy-nilly without any discipline whatsoever, and the staff are not in a position to discipline the kids. All in all NCL is the best cruise line and as long as I am still drawing a breath, I will continue to take a cruise with them every year.