We had mixed expectations for our Hawaii cruise because we had read so many negatives about NCL service. The lure of Hawaii at Christmas won and we took the plunge. We were very surprised. The crew were friendly and pleasent at every turn.
Our balcony cabin was comfortable and clean. Our steward Jeffery kept up with things. The ship was nicely decorated with lots to do. The wait staff was eager to please, if sometimes clueless on just what was the right answer.
The food was good and we ate in the main dining rooms, the buffet and the specialty restaurants. We are not really fans of the freestyle cruising compared to the fun of meeting others consistantly at a designated table and time.
The entertainment was excellent as we had heard. What a really talented group of musicians, dancers, comics and magicians. Bravo.
Trying to communicate with the NCL customer services was the downside. After repeated attempts over weeks, we finally arranged our shore excursions through our travel agent. Hawaii was beautiful and all we had hoped. One excursion we do not recommend (all the others we did or heard of were great) was the kayak trip upriver to the hidden falls. To make a long story short, they put a unscheduled group ahead of ours, ignored safety requirements, and were very senior unfriendly. I reported this to the excursion desk and they refunded 20% of the cost.
We ended back in Honolulu on Christmas day and took the Big Island Circle tour that was a wonderful end to our trip. The people of Hawaii were so gracious and friendly, even those working during the Christmas holiday. It was a great cruise.