I was on the maiden voyage of the Pride of Hawaii from Los Angeles to Hawaii in May. Overall, it was a wonderful experience with some glitches, as you would expect on the maiden voyage. The pluses were a beautiful new, well designed ship, the best itinerary of any cruise line in Hawaii with extended stays in Maui and Kauai, and the best food of any cruise that I have ever taken. However, my wife can't have sugar and they had only a terrible tasting sugar free cheesecake for dessert. It was the only cruise that we have taken that didn't have sugar free ice cream, which must have been an oversight on the first cruise.
Service was very inconsistent. It was so slow in the main dining room that it was difficult to eat early and get to the show at 7:30pm. Service was much better at the other restaurants. We had great cabin service, but our friends had terrible service. In talking to the crew members, many of them were also on their very first cruise and still learning their jobs. However, most of them were trying very hard and most were friendly.
Entertainment was below average with only about 3 good shows in 12 nights.
This was our first time on Norwegian and we very much liked their freestyle cruising.