CruiseMates' Readers Cruise Reviews

Norwegian Cruise Line Norwegian Epic by Lowell Eastern Caribbean July 10, 2010

The NCL Epic. The ship itself is quite nice. The shows were very good. Blue man Group and Cirque Dreams are terrific. The Ice Bar is "cool"

However- The staff and service leaves much to be desired. This was my first and last NCL cruise. i have been on 6 cruises prior to this one. Even Carnival puts the service on the Epic to shame. let's start at the top. The cruise director-silas-is a joke-I never saw him except on the ship's tv channel cavorting with other crew members on the Adults Only Spice h20 deck.

The cabin steward was a ghost. Did not even see him for the first three days. Our room keys never worker properly-oh by the way you have to put a key in a slotby the door or nothing works. it would have been nice if some one told us about that. there was no sign.

The freestyle concept works well in theory, however since tips are automatically billed to your room the service personal have ABSOLUTELY NO INCENTIVE to provide anything that even remotely come close to decent service.

If NCL expct customers to pay top dollar and get this level of service, they will be out of business vvery quickly.

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