On July 22, 2006 I boarded the Norwegian Dawn for Bermuda and Bahamas. This was my fourth cruise, first Norwegian. To begin with, the boarding process was the worse of my experiences. I waited on line for 63 minutes. I then boarded the ship and, much to my surprise, none of the crew ever smiled or looked at my husband or me in the eye. It was a seven-day cruise and on rare occasions a crewmember would smile and greet us with a "good morning" or "good afternoon."
I found that the entertainment was not of the best quality. The best part of my cruise was getting off the ship at the different ports. On one occasion I grabbed a hand towel to dry my face with what I thought was a clean unused towel and found a strand of long black hair on the towel. My husband and I have hair that is about 1 inch in length and both medium blonde. On another occasion our bed was turned down for the evening and we found potato chip crumbs, obviously from the night before when we had eaten potato chips.
Now I am home and my account has a hold in excess of $850.00 because they put a hold on my account everyday that I was on the ship and then charged the total amount to my account at the end of the cruise. In other words my charges were double posted and NCL cannot release my money for another week. In total I was on hold for 46 minutes before someone answered my phone call and informed me that I just had to wait. I will never cruise with Norwegian again and I have e-mailed everyone I know informing them of my experience. I will also be sending a copy of this e-mail to my travel agent.