CruiseMates' Readers Cruise Reviews


Norwegian Cruise Line Pride of America
Hawaii
October 1, 2005

I sailed on the Pride of America with 3 other family members.  My biggest complaint was the over all service in both the cabins and dining rooms.  Our cabin steward lacked the ambition or no how on how to properly clean and replenish a cabin.  After 3 days of calling down to housekeeping to bring up more towels, clean glasses, vacumn the floor and clean the bathroom we finally got a replacement who wasn't much better.  All our evening meals in the main dining rooms took between 2-3 hours.  The service was so slow.  However I must admit that the food was fairly good for the most part.  Everywhere you saw the crew standing around talking, smoking or just not doing anything.  You never seen them
cleaning the stairwells and hallways and polishing things.  For a brand new ship it was appalling to see how dirty and untidy things were.  This was an all American crew with the majority being between 20-30 something in age.  I guess they thought they were on vacation in Hawaii.  I've cruised on NCL before and never experienced such poor service as I did on this cruise.  This was my 24th cruise so I have cruised with many cruiselines and know how things should be handled and done.  Lastly I am a Travel Agent who wanted to experience first hand this new ship before I send my clients on it.  I can't honestly say that I would encourage any of my clients to sail on this ship.  Hopefully, the service will get better as time goes on, but with an all American crew who don't want to work it may be hard to remedy this situation.


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