We have cruised 13 times, all with other cruise lines before this cruise, which was our first NCL. I initially was very excited about it being a United States flagged ship with most employees being United States citizens. After my week long experience, I am actually embarrassed as a US citizen. The help (cabin stewards, waiters, reception) on this ship can not compare at all to the foreign help they have on the other cruises we have been on.
When we first entered our balcony cabin, first it was double booked, we had no wash clothes, the carpet was filthy, the tables in the cabin were dirty with glass stains on them. The fridge in the cabin was nice to have except we had two large half drank water bottles in our fridge from the last passengers. The lock on our door was not working unless we jimmied the door up, we did call maintenance, no one ever came and repaired it.
The ship had an awful sewer odor in the common hallways and on the swim deck area while we were in port, all day. The shows were disappointing, with the exception of the comedian. The drinks at the bars were weak and over priced, as was all of the excursions they offer thru the ship. There is absolutely no night life on this ship, and it seemed that everything was closing down at around 9:00 p.m.
If you tend to get motion sickness, this ship has a lot of movement at night when traveling to the next port. Buffet area was chaotic, they do not offer punch or lemonade with meals. Only thing offered at no charge is water, milk, tea.
I do think Hawaii is beautiful, but honestly, I believe the Caribbean to be just as beautiful for the money involved.
I would NOT recommend this ship or cruise to any of my friends or relatives.