We were very disappointed with our cruise on Pride of America. This was our 3rd cruise, and probably the last with NCL. The all American staff was friendly, but not as service oriented as the international staffs we were accustomed to. The ship is understaffed, reservations for dinner in any of the restuarants were filled for the entire week by the end of the 2nd day, only to see many tables empty. It appeared only half of the tables were used because of staff shortage. Spa services were not available either after the 2nd day, except for nails.
We had several problems with billing, which got to be a pain. Staff keep telling us that the services were slow/bad because of such large number of passengers onboard. However, didn't NCL know that when they sold the tickets? And on the last day, we were told not to worry about disembarking, that we could have a leisurely breakfast, etc., but the housekeeping staff came up & down the halls before 7:00 am banging on the doors to wake everyone up.
Hawaii was wonderful, but the cruise was a major disappointment. I wish I had known about this web page before we sailed.