Pride of Aloha
by Chuck Palm
April 1, 2007
Our P.O.A. Hawaii cruise was a great way to see five port cities and four islands in just a week. Sadly it was not a good cruise experience in many ways.
Our embarkation in Honolulu was a breeze as was our embarkation.We used NCL air and did not arrive by plane until 4:30 P.M.but all went very well. It was one of the easiest embarkations we have experienced.
Our cabin was a standard outside cabin on the 4th floor. Although our cabin had an okay layout, it was quite filthy and largely unfit for guests.There was a 36 inch splatter of blood on the walls. The carpet had huge (3 ft. diameter) red wine stains that had not been cleaned. The sofa was half covered in uncleaned red wine stains. There was no top sheet for the bed and we were given two single duvee covers on a queen bed, which did not work at all with no top sheet. The only sheet, a fitted bottom sheet,had questionable brown stains and many hairs on it. The knob on the thermostat was broken off which deemed it non-functional and made the cabin quite hot.The hallway carpet was sloppy wet the entire week.There were strange (not ours) pubic hairs on the toilet and sink upon check-in.
Some of the stateroom issues were fixed within two days but most were not addressed at all until the fifth day.Overall our cabin was a nightmare.
Our cabin steward left the ship after three days and things actually got worse. From that day forward for two more days, there was nobody to make-up our room or turn down our bed. We made-up our own room for two full days.We were able to get towels but only by request.
The food was very mixed and the service was inconsistant at best.The buffets were terrible.
Breakfasts were pretty good but the service was poor and it is unacceptible to wait over a half hour each day just to be seated. This was followed by being told we couldn't have tea because there were no teapots to be found.We were also told not to order an omlette because it would take an extra 40 minutes to prepare.The standard restaurants for lunch and dinner were fair but most entres was over-cooked. Salads were quite good. Desserts were so-so.Waits of 45 minutes to one hour for a table were the norm.
We ate at all three upscale restaurants. The Asian eatery was the best of the three but no Wasabi for the sushi really bugged me a lot.The Italian restaurant was terrible and our server was rude as well as largely untrained.We ate at the bistro twice. It was fairly good (not great) and had really great service.
The public spaces were clean and quite adequate but the lack of a casino was missed.Bar service was very good except that our two bottles of wine, for which we paid corkage upon arrival, were lost for three days.
Entertainment was largely poor in quality.
We loved the itinerary and rented cars in each port. We arranged our own excursions and had a great time in every port of call.We have been to Hawaii many times and had a grasp on what we wanted to see and do.
Debarkation was outstanding.