by Margretha Jensen
October 13, 2006
We were very disappointed. The majority of the staff were borderline-rude and there seemed to be a bias against Americans. We would never use, nor recommend, MSC to anyone.
The food was limited and the quality hit-or-miss. The only way we got any satisfaction was to bring our complaints to the managers.
It all started the first day when we entered our room. It was filled with paint fumes. The woman at the reception desk was not receptive to our concerns and told us there were no fumes, even though she did not go there to see for herself. The safe would not open so they sent someone, who did notice the fumes. When we returned to the reception desk, the same woman was still unreceptive to our concerns and had a take-it-or-leave it attitude. Very similar to the young man in the Four Eyes commercial. After we talked to her manager, the room was ventillated so that the fumes disappeared and the same woman could not be nice enough to us.
A similar situation concerned the dining room. The waiter was indifferent to our requests. Although we had notified the cruiseline that I was a vegetarian, we had problems. The vegetarian meals that were available were ladened with creams -- something I try to avoid because of high cholesterol. When I asked for a salad with the dressing on the side, I got a soup bowl half-full of lettuce with oil-and-vinegar dressing (actually my favorite). It was an interesting evening. Even our table mates -- all four from Norway -- commented at how mediocre (at best) the food was. So it wasn't just our tastebuds.
When my husband requested that spaghetti be served with his eggplant parmisan, the waiter didn't want to do it. Eventually the waiter got his way.
We spent a lot of money and were very disappointed. Never again! We will only go Royal Caribbean in the future. I didn't want to go to Europe in the first place and plan to never to return again.
Save yourself a lot of money and disappointment by avoiding MSC cruise lines -- especially if you are an American. The only time the staff will act friendly is the day before you disembark. It made no difference -- we only tipped our cabin crew because they kept it clean -- even though they never brought any ice, was was noted in the cruise line materials.