by Arleen Hynes
January 10, 2009
Took a 7 day cruise on MSC Orchestra. It was my second cruise and I was very disappointed.
The service was extremely poor. Dinner service took 2 1/2 to 3 hours, and many of the staff did not speak or understand English so some of the meals served were incorrect. One person was served a bowl of salad dressing instead of a bowl of soup.
Some of the bread items -- brioche, English muffins, etc. -- were stale, especially in the cafeteria at breakfast.
Several of the wait staff was chastised in front of the diners, and the waiters were arguing among themselves. Some of the staff even walked off in disgust causing further delays in service.
The language problem caused other communication difficulties. On one deck, I asked the location of the nearest ladies room and was told I had to go down to another floor. I found a ladies room on that same floor near the theatre. Why didn't the staff know that?
I feel I paid too much for such poor service and food, and I will let others know of my disappointment with the MSC Orchestra.