December 16, 2008
We were very excited about a Holiday Cruise. We had previously had a wonderful transAtantic cruise on Holland America and it was delightful.
No so with MSC! It was a total disaster. Four bags were lost -- they were never delivered. We got 17 days of promises and lip from the very rude staff.
The food was bad. There was no compensation and the ship's stores were closed until the 21st of December.
We have found out since that our bags had arrived before the ship sailed and were never retrieved by MSC. At present, we have traced them to Funchal where they have been since the 18th of Dec. We arrived in Funchal on the 22nd and were told by MSC that they had checked for baggage and none had arrived. We are still trying to retrieve them, but with little hope.
MSC will not return our phone calls and we are left on our own to deal with this situation.
As a seasoned traveler, I feel MSC will never make it in the American market.