I booked this cruise because it was affordable, it is a new ship, and my heritage is Italian. I read a lot of reviews before I left which ranged from bad to good.
Embarkation was excellent. The staff was friendly and moved very quickly.
We were greeted and escorted to the elevator by a young lady who carried our carry-on bags. The cabin was easy to find.
My initial reaction on the cabin was that it was smaller than others I have had (i.e., other inside cabins), but once the bed was separated into two twins it was more spacious. The closet and other available storage space were more than adequate for two women with two full suitcases each, along with all their hair and makeup products.
Our cabin steward was wonderful, and was quick to accommodate any needs. The service throughout the week was as good as any other cruise line I have been on.
I thought the food was excellent. There was something for everyone. The buffets were well-planned, and offered a good variety to satisfy any taste.
The dining room staff was wonderful. They went out of their way to get you anything you desired. We had late seating, and even though they had just finished working on the early seating guests, they made everyone feel welcome and provided great service.
The ship was beautiful. It was spotless and well cared for. Crew members were constantly cleaning, and every area was well kept up, no matter how many people used it.
There was plenty of entertainment throughout the day and evening. The cruise staff was very energetic and got everyone involved if they desired, but did not pressure you if you didn't want to.
The entertainment in the lounges was wonderful, and the music varied to meet the preferences of every age group. People onboard seemed happy and everyone spoke highly of the cruise, food, and ship.
The itinerary was not the most desirable, but I knew that before I left. When we did go into port, disembarking was smooth and you never felt crowded. I've experienced waiting in large crowds on other cruise lines, but that was not the case on this cruise line.
I found the staff at the front reception area not as accommodating. They did not go out of their way to make you feel satisfied with their answers, but most were European women, and the language was a barrier at times.
After two days, we realized that the ship was not completely sold out. We inquired about an upgrade and the Rooms Manager moved us from an inside cabin to an outside with a balcony at no charge -- and was more than happy to do it.
We didn't purchase any excursions, but those who did said they were pleased with how the cruise line handled it.
I have been on about 10 cruises over the past 15 years on various lines, and I felt completely satisfied with this cruise line and ship. I paid $550 for the cruise and definitely got my money's worth. I am seriously considering a Western Med cruise with this company later in the year.