CruiseMates' Readers Cruise Reviews


MSC Cruises MSC Musica by ejmom Greece/Greek Isles August 14, 2011

I have mailed the following to MSC twice, once from France, and the next time from NY. I have also tried (without success) to get an email response from them. The second letter outlines the 'highlights' of our cruise from hell. Believe me, I could have gone on and on, but my better sense told me to just elaborate on the parts of the cruise that were the most annoying. We complained on a daily basis while we were on board, but this too, fell upon deaf ears.

MSC Cruise Lines

6750 North Andrews Avenue

Fort Lauderdale, Florida 33309

ATT: Customer Relations

Re: Conf # 5924138 and 140 August 14-21, 2011

Gentlemen:

I sent the attached correspondence to you on August 22, 2011 from France. I think that you have had ample time to address the issues that were briefly outlined in the letter. To date, I have not heard a word from you by phone, fax, mail or e-mail. It is my intention to send a copy of this letter to CLIA and to all the professional and non professional travel publications in order to get my point across. That point being that MSC abandons the client once they have received payment. This is unheard of in a service industry. I think my issues should have been given some credence and consideration. I also think that as travel professionals, you should have responded to me long before this date; almost 2 months have elapsed since I sent the original correspondence to you and today.

August 22, 2011

MSC Cruise Lines

6750 North Andrews Avenue

Fort Lauderdale, Florida 33309

Re: Conf # 5924138/40 Musica Aug 14-21, 2011 Passenger #''s 1590730, 31, 32, 33

1500753, 54, 55, 56

Cat 4 Original Cabin #'s 5038/40 Upgraded Cabin 12074/76

Gentlemen:

We have just returned from our week aboard the Musica. Initially, we were happy that our cabins were upgraded. Knowing that there were 2 adults and 2 children in each cabin, we should only have been upgraded into cabins that slept 4 passengers (this is why I booked the lower quad cabin class in the first place), why would you place us into cabins without adequate bed space for our family? One of the children in the second cabin was a child, 16 months old, yet we were not even offered a crib. In order to fit a porta-crib, which my daughter brought along with her, into the cabin; the night stands and bedside lamps had to be removed. The baby slept face to face with her mother, and the storage space was even more limited. In my room, two children could not sleep on the small sofa bed made for one person. Reception offered us a mattress that was to be placed on the floor at the foot of the bed (1. It didn't arrive until after 11 pm the first night. 2. There was no place to walk around the bed if one had to get out at night). I would also like to tell you that the mattress couldn't even lay flat in the space provided. To my mind, this was both a fire and health hazard. Reception also told us that after the disembarkation and embarkation in Bari, they would change our cabins. This never happened.

Now would also be a good time to mention that I am handicapped and have tremendous difficulty walking. I would also like to say that I have cruised over 30 times in my life, and I have never had an experience such as this. I am now retired, but did work in the travel industry for many years, and I know that this situation is unacceptable.

I have other issues as well:

1. In the past, the staff at MSC was outstanding, but this was not so on this cruise. The staff had poor/no command of the English language.

2. We paid extra for the privilege of having kosher food on board for us. Since we do not eat non kosher meat, we wanted to have kosher meat available to us. Each and every time we ordered a kosher meal, it was served partially frozen. On the second formal night, my daughter waited over 1 hour and 15 minutes for her food to be served; only to have it brought to the table unthawed.

3. Why is it that this ship charges for drinkable water. A ship should have the option of potable drinking water that can be poured from a pitcher or carafe.

4. Has decaffeinated coffee become a luxury? You don't offer any brewed decaf aboard this ship (in the dining room), and you don't offer coffee at the end of a meal. I understand the charges for cappuccino and espresso, but not for normal coffee (or tea).

5. We were unable to visit Santorini, because of the thousands of people waiting for the tram standing in extreme heat for hours to get to the top of a hill. The line queued the length of the port. We got off a tender, and had to fight our way back through the crowds in order to get to the return tender station so we could go back to the ship. We were also unable to disembark in Mykonos

6. My grandson wanted to participate in an activity in the game room and he was told it was only for grownups; when he wanted to play in a ping pong tournament, he was turned away as well. This unkind and did not leave him with good memories of this cruise. My granddaughter and I went to pool deck for an arts and crafts activity on Saturday morning at 11am. We were told that since we were the only 2 who came, the activity would be cancelled. She was totally disappointed as well

We took my daughter and family on this cruise as a gift for their 13th wedding anniversary. All of us suffered enormously from start to finish. This cruise was both a waste of time and money for our whole family. You need to find a way to make up the financial loss to us.

 

Recommended Articles