Holland America Line - Veendam
CruiseMates' Readers Cruise Reviews
Holland America Line

Veendam
by Joanne Ebbern
Eastern Caribbean
October 10, 2010

Very poor customer service. Bathroom pipes overflowed. Gives new meaning to "poop deck". Toilets in cabins and common areas would not flush. There was overflow in cabins. Friends had floating material flood their cabin and were offered nothing in compensation. Our cabin did not flood, but toilet would not flush for over 1/2 day. We complained during the cruise and wrote a letter afterward and not even offered a small inconvenience discount for a future cruise. This is an older ship and not as nice as others in the fleet. I won't cruise Holland any longer. Absolutely disgusted with the company and lack of communication and concern for customers and our health and safety. Even after I was specifically requested to write a letter by an agent of Holland, nothing was done to keep me as a customer. Additionally, after requesting to be taken off of all of Holland's emails...I still get them. Good food, but no regard for customer satisfaction. Spend your money elsewhere.