Holland America Line - Cruisemates Reader's Cruise Reviews

Holland America Line

Prinsendam
by Les Galloway
Southern Caribbean
December 19, 2008

My brother and I had decided to take a cruise over the holidays. We had both cruised before and decided to try an upscale line for a little quieter and pampered experience. This may have been one of the worst experiences of our lives.

The food was sub-par and the service was deplorable. A virus was running amok on the ship and we were both severely ill for two days.

The biggest problem seems to be a communications issue with the staff. When we would make a request in the dining room, the wait staff would smile and say yes sir and then never return. Requests went ignored mostly because I don't think we were understood.

I feel badly for my brother as it was my idea to choose Holland America. I made a very expensive and severe error.

Most of my friends cruise and not one has cruised on Holland America. The experience was so bad I'll make it a point to apprise all I know of my own experience. This was a horrible cruise.