A mediocre experience.
This was our 3rd cruise with Holland America; the entire experience did not measure up to our previous cruises.
Definitely, there were very good things: attention for safety and infection control was outstanding. Every single corner of the ship was sparkling clean. The decorations on the ship were of the best of taste (the Florentine mosaic table in the library, the valuable pieces of Dutch art, or Turkish carpets, the old books, etc) The suites were great: lots of storage, and a large veranda, on deck 6. We were able to get in the very moment we were on board The cabin and dining room stewards were indeed very professional. Room service worked well The good habit of HAL to welcome back the tourists after their shore excursion with cold towels, lemonade or cold water was a very nice touch; we noticed that other ships in the port (from Cunard, or Royal Caribbean) did not do that for their passengers.
Unfortunately, the list of "not so great", even negative things , is longer. Embarkation was less smooth than accustomed to. It was a very hot day of August, and everybody would have appreciated some complimentary cold water or lemonade. Food in "Lido" was mediocre. For infection control purposes, food was handled by the personnel; they were not always in the best mood. There are no more plastic trays, that makes difficult to carry the food to the table. The personnel was less eager than we were used to to help the older/disabled passengers. Food in main dining room looked very nice; main course though was too salty, most of the time. The shore excursions were expensive. We were a party of 5 (15- 68 yr); we planned our own land trips, at a fraction of cost. There were much less fresh flowers arrangements that we were used to. The entertainment was probably the lowest point of the cruise. The string trio in the Explorer lounge was sub mediocre. Most shows in the Vista lounge were mediocre one man shows, the dancers and singers were OK, but the quality of productions was almost embarrassing, obviously done on a very low budget. "Very low budget", or, in better words "much lower budget than before" is the general note on board of Noordam in 2011.