Our cruise on the Eurodam was wonderful. The food, accomodations, service,etc. could not have been better. However, disembarkation was a nightmare for us. My wife is in a wheelchair and needs assistance. I asked for an early departure because of our situation and was "reluctantly" given a departure from the ship 15 minutes earlier. Big deal.
No provisions were made for a designated area for handicapped, no attendants to help with departure. From the beginning of ship's disembarkation process to our getting to rental car just outside of Ft. Lauderdale terminal took 3 hours, part of it sitting in the rain waiting for a shuttle bus to stop because so many other ships were also disembarking at the same time.
I complained to HAL in writing. Their response was to use Express Departure (carry own bags). How they expected a 75 year old man with his own medical issues to carry two suitcases, a carryon bag and a woman in a wheelchair off the ship by himself boggles the mind. I wrote two letters back to HAL refuting their suggestion. Never heard back from them either time. For a cruise line that supposedly caters to a more mature clientele, they have a lot to learn. Two years earlier embarking on the Norrdham in NYC there was a major problem with registering handicapped people that almost amounted to chaos because of the total confusion with registration.