CruiseMates' Readers Cruise Reviews


Holland America Line Eurodam by Jim O'Donnell Western Caribbean January 15, 2011

Our cruise on the Eurodam was wonderful. The food, accomodations, service,etc. could not have been better. However, disembarkation was a nightmare for us. My wife is in a wheelchair and needs assistance. I asked for an early departure because of our situation and was "reluctantly" given a departure from the ship 15 minutes earlier. Big deal.

No provisions were made for a designated area for handicapped, no attendants to help with departure. From the beginning of ship's disembarkation process to our getting to rental car just outside of Ft. Lauderdale terminal took 3 hours, part of it sitting in the rain waiting for a shuttle bus to stop because so many other ships were also disembarking at the same time.

I complained to HAL in writing. Their response was to use Express Departure (carry own bags). How they expected a 75 year old man with his own medical issues to carry two suitcases, a carryon bag and a woman in a wheelchair off the ship by himself boggles the mind. I wrote two letters back to HAL refuting their suggestion. Never heard back from them either time. For a cruise line that supposedly caters to a more mature clientele, they have a lot to learn. Two years earlier embarking on the Norrdham in NYC there was a major problem with registering handicapped people that almost amounted to chaos because of the total confusion with registration.

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