CruiseMates' Readers Cruise Reviews


Holland America Line Eurodam by Bill Mitchell Baltic Sea June 14, 2012

My wife and I booked a fabulous 10-day cruise with Holland America. We invited my college room mate and wife to join us and spent the better part of 2012 planning shore excursions via E-mail and destination research travel books. This was to be our retirement extravaganza with life long friends. On the week prior to departure my wife elected to schedule cortisone shot to ease the bursitus pain in her hips for the anticipated hiking/touring of all the wonderful ports of call. The application of the cortisone shots was painful but worthwhile for the anticpated pain-free hiking. Following the shots my wife had a horrendous adverse reaction--blood pressure elevated to 225/110 and she lost cognitive powers, was rushed to emergency room and spent two days in intensive care stablizing the death threat. We contacted Holland America, 7 days before departure date and advised of emergency cancellation. The next day Holland America contacted me in intensive care at the hospital and advised they would keep the total prepayment ($2700) and could offer no vouchers for future sailings---unlike the airlines and hotel components of the trip. The Medical Team at the hospital has offered to submit a verification letter on our behalf to Holland America for support on a compensation voucher. We recieved a formal response to our appeal letter to customer service that reiterates the no resolution position phoned to us in the emergency room. We definitely do not feel like a valued customer and are appealing the voucher request deciision at our travel agent, Better Business Bureau, Senior Travel Organization and congressman's offices. This situation is grossly unfair and black eye for Holland America's willingness to sacracfice customer fiarness treatments for corporate profits. Bill & Sandi Mitchell--San Diego, Ca

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