Holland America Line Zaandam by edieg Alaska September 16, 2012
We booked the Alaska cruise through Olivia. That information is important, as it increases the cost of the cabin, and some of the other amenities. That is not a HAL controlled matter.
We found the food to be quite poor on this cruise. The hot food was rarely even warm and the cold food was usually unpleasantly tepid. The Pinnacle Grill was a disappointment with soggy mushrooms, bland creamed spinach, and burnt (one side) filet mignon. We ate in port restaurants as often as possible, and found some lovely places. Looking for that silver lining.
The real disappointment of this cruise was being assigned cabin 1964 and as we were told, with no option for change. It is such a miserable cabin, if someone were to be assigned this cabin, we'd recommend they cancel the cruise. Yes, it was that bad. The thrusters cause the cabin to vibrate so much that all items rattle. The engines are loud and will keep you awake unless you are used to sleeping in the middle of a high level of noise. The open aft caused the cabin to be very cold, the bathroom in particular. We kept the bathroom door propped open, but that didn't make it comfortable. We did ask for additional duvets and that helped us somewhat. It did lend an "air of authenticity" to the Alaska aspect.
This was our fifth cruise, our second with HAL. What's that old saying? First time shame on you, second time shame on me? I think the "third time you're out" will not be tried.
As for booking through Olivia, that was a disappointment as well. The staff were no help with the concerns about the cabin, and they conducted this cruise (unlike the other Olivia cruise we have been on) like a private party for Solos. All well and good, if you were solo. If you were not, you felt like an interloper.
We work very hard for our vacation dollars. We'll be much more particular in how we spend them in the immediate future.