We recently cruised on the Costa Mediterranea, leaving Genova, Italy on November 5, 03 and arriving in Miami, Florida on November 21. This cruise was a great disappointment. This state of the art new ship has a decor that was gaudy! It was not a restful tasteful decor. The staff was cold, often rude and offered little hospitality.
We thought the whole cruise was very disorganized. Dining areas would close early or open later than posted. We had a problem getting a read out of our final bill. Embarkation and disembarkation were slow and disorganized. It took more than three hours to get on the ship and more than four hours to get off. During this time we stood in line with no help from the Costa staff. Our included transfers to the air port after we disembarked never did show up, we took taxis at our own expense.
Smoking areas were not observed, people seemed to smoke wherever they pleased. Life boat drills were poorly done. We would not have really known what to do in an emergency.
The food was not well prepared and often of poor quality. Desserts were often tasteless, breads at the lunch buffet were stale, the juices were watery, ice cream at the buffet was from a soft serve machine and was tasteless, ice cream in the dining room was often served melted. They did not know how to serve properly. Dining room service was slow because our waiter had too many tables to serve. We complained to the dining room manager and it made no difference.
The beverage service machines were closed quickly after a meal so we could never get ice tea or coffee between meals. They never did serve such drinks as free lemonade. It was obvious that they wanted us to purchase from the bar.
Our cabin was nice and the ship was clean except for the last day when the tables were dirty, no ice in our cabin. It appeared that they were ready to get rid of us.
The entertainment was either very good or very poor. The theater was lovely and state of the art.
There was no entertainment such as a Caribbean band around the pool area. No fun special drinks were ever served in take home souvenir glasses.
Our port calls were too brief. The paid excursions were let off first, those of us who were taking our own trips had to wait longer to get off the ship, this shortened our port time even more.
The public areas on the ship were hot. The air conditioning was not adequate.
It truly was a cruise we wished we had not taken.