This was my 14th cruise. It was the most disapointing cruise yet. In my opinion a cruise is the way to go on vacation. We take at least one cruise a year. This year we decided to try Costa Cruise Line. The travel agent said it was normally a European line for the majority of the year, In my opinion it could have stayed in Europe. We boarded and went to our cabin which was very nice. A large window and pleasent motif a nice size bathroom it looked like we were in for a wonderful week. When I used the bathroom the toilet would not flush. When we spoke to the front desk a person there told us "that happens but all would be fine after we were away from the dock". I questioned this and was told not to worry that it was normal. I have never had this happen before but took their word for it. After dinner when we returned to our cabin to check and see if we had received our luggage the bathroom was still not working. I mentioned this to a passing cabin steward and he told me to call in . I called and a very unconcerned person told me that they would get to it in a few hours. Now I was getting upset. I did not want to spend the evening in the cabin waiting for it to be fixed. It was finally fixed.
The next night was our first formal night. This is normally a dinner that is wonderful and sort of sets the standard for the week. Well I should have known when the escargot was served cold that we were in for trouble. I sent it back and then the second one was served not much warmer I gave up on that. The pasta was also not hot and the meat was over cooked. I ordered medium rare and got a well done piece of shoe leather. Desert was wonderful.
Our table of 7 asked if we could have cheese on the table when we arrived for dinner each night. Well it was never there despite our repeated requests. I gave up on the pasta after the 3rd night. I also requested iced tea be on the table each night it was never there when we arrived for dinner. On my past cruises the waiter and busboy made a point to learn our name, This also never happened on this cruise. Maybe the fact that they add the tip on the bill is the reason that the service was so bad, Sort of a why bother attitude.
The onboard entertainment was a suprise. The cruise director was a joke. Normally the after dinner shows are on a par with vegas shows. there was only one show that not perocial. I have seen more professional work done at the high school level.
The service in the lounges was poor. If you were not sitting at the bar you should go to the bar and get your own drink because the wait for a waiter was much to long.
We took a tour on each island and we were suprised to see that european passangers were given preferential treatment. Seperate locations to meet Special buses They were boarded first and from a seperate gang plank.
The ship itself is beautiful. The lounges are gorgeous. Too bad the service is not comparable. Needless to say I will never cruise Costa again.